customer service Archives - The Smiling Heart

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Top ways to ensure your start-up has the best customer service

Customer service can make or break a new business. If you don’t make sure that every access point to your company is consistent with your business beliefs, you could run into serious trouble from review sites and customer recommendations. It’s all well and good to set up your own business, but how do you ensure that customer service is kept to consistently high standards? Here are just a few ideas… 1. Become more accessible to your customers When a customer hears your company name, the first thing they’re going to do is check you out on their favourite social media…